Android and iOS support

BPZone Apps Support

Find quick troubleshooting steps or contact us for help with any BPZone app.

Email Support

We usually reply within 1-3 business days.

Start here

Quick troubleshooting

These steps solve most common issues without affecting your account or device.

01

Restart the app

Close the app completely, open it again, and retry the action that did not work.

02

Install the latest version

Open Google Play or the App Store and check whether an update is available.

03

Check your connection

Switch between Wi-Fi and mobile data if online content, ads, or sharing is unavailable.

04

Restart your device

A device restart can clear temporary system issues that prevent an app from working correctly.

Platform guides

Help for your device

Use the instructions for the platform where you installed the app.

Google Play

Android

  • Update the app from Google Play.
  • Check that your device has available storage.
  • Go to Settings, Apps, select the app, and clear cache if needed.
  • Do not clear app data unless you are comfortable resetting local progress.
App Store

iPhone and iPad

  • Update the app from the App Store.
  • Confirm that your iPhone or iPad has available storage.
  • Restart the device if the app closes or becomes unresponsive.
  • Reinstall only as a final step because local progress may be removed.

Common questions

A few useful answers

For anything not covered here, send us the details using the support form below.

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The app will not open or keeps closing

Restart the app and your device, install all available app and system updates, and make sure there is enough free storage. If it continues, email us with your device model and OS version.

An ad or rewarded feature is not available

Ad availability can vary by location, network, and time. Check your connection, disable any network-level ad blocking for the app, wait a few minutes, and try again.

I need help with a feature in the app

Tell us which app and feature you were using, what you expected to happen, and what happened instead.

What should I include in a bug report?

Include the app name and version, Android or iOS version, device model, steps to reproduce the issue, and a screenshot if it helps explain the problem.

Contact support

Tell us what happened

Fill in the details and we will prepare an email in your email app. Your information is not submitted through this website.

Support email bpzone.ca@gmail.com

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